News

16 August 2018

Number of disruptive passengers stable despite record passenger growth

Responding to the latest figures on disruptive behaviour released by the CAA, Chief Executive of the AOA, Karen Dee said:

“As an industry, we take the issue of disruptive passengers very seriously. Thankfully incidents of disruptive behaviour are a very rare occurrence, with the latest CAA data showing that the number of incidents is stable in recent years despite record passenger growth.

“Where they do happen, the impact can have serious consequences. We worked with airport police, bars, restaurants, retailers and airlines to develop the UK Aviation Industry Code of Practice on Disruptive Passengers. The Code sets out how we can work to further reduce incidents of disruptive behaviour and minimise the impact where they do occur despite our combined best efforts to prevent them.

“Disruptive behaviour, including due to excessive alcohol consumption, is not acceptable. Airlines, airports and airport retailers launched the “One too many” campaign this summer to ensure passengers are aware that consequences of excessive alcohol consumption could range from being denied boarding to huge fines, flight bans and prison sentences for the most serious offences.

“The “One too many” campaign and the Code are supported by Government and we believe they are the best way to tackle the small minority of passengers that are disruptive, while ensuring the majority of well-behaving passengers can continue to enjoy their travel experience.”

ENDS